Global Technical Support 

Field Technical Support Services (FTSS) provided by Qualified local engineers across 121 countries

SpacBand provides Field Technical Support Services (FTSS) via qualified IT, Telecom and SATCOM network of engineers that are locally based throughout 121 countries, mainly in ME-Africa and LATAM.

 

 

 

SpacBand qualified engineers have gained proven experience while successfully executing more than 1,000 Turnkey and complex projects across 121 countries in the past 10 years for Governments (i.e. embassies), NGOs and Oil & Gas enterprises in a very remote locations both ON-Shore and OFF-Shore oil-rigs or support vessel.

Spaceband Team in Mexico (Yucatan, Merida) manages the field services activities throughout LATAM and the office team in Madrid is managing the field services throughout ME-Africa.

 

TECHNICAL SUPPORT DESK:

We provide 24x7 first-rate technical and business operations support in several languages.   

Our Field Engineers are screened and their performance is constantly monitored enabling us to identify each engineer’s expertise and use only the best ones we can count on for our future missions.

Our Added Value

  1. Proven Expertise accumulated via many years of field experience  

  2. Advance Planning and preparation before each specific mission

  3. Desk Support manage and support the field engineer during intervention

  4. Qualification based on each of our field engineer actual performance  

  5. Global Presence via 147 LOCAL field engineers across 121 countries 

  6. MTTA – based on our local engineers, we can arrive shortly on site  

We provide the following Services

  • Local support in application and acquisition of satellite license

  • Site Survey, Engineering analysis, Reports and Documentation

  • Engineering and Execution of required Civil Works 

  • Installations of all types of products and SATCOM stations

    • IT, LAN/WAN 

    • Any VSAT or SCPC Modem

    • Fixed/Mobile ON-SHORE SATCOM (C, Ku and Ka) antennas

    • Maritime OFF-SHORE SATCOM terminals 

  • Maintenance services per intervention or by on-going support contract 

    • Tailored SLA (Service Level Agreement)

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